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Turquoise Tuesday Frequently Asked Questions Help Desk

★ Help Desk ★

★ Before you order ★


Your TT pieces are hand-crafted by skilled Native American Artists. 

Well, bar a few 'dead stock' earrings we currently stock.

SILVERWORK: Other than the small variations you’d expect from a handmade piece, the silverwork should be pretty bang-on with what you see advertised!


STONES: Being a natural beauty Turquoise comes in a huge variety of shades, textures, matrix type and matrix color, which is of course part of why we LOVE it so much. Every single stone is One-Of-A-Kind!


We work off the natural slab and hand-cut most of our stones in-house especially for our jewelry - what this means is that the specific jewels pictured are an example of the finished piece - but the one made for you will be entirely unique and special. 


For some of our listings we do have the option for you to choose one of the exact pieces pictured - this way we can cater better for those aficionados who collect a specific shade of turquoise and want to match their collection. 

Unfortunately we are not able to do this for all listings so unless otherwise mentioned, we can't guarantee matching shades on made-to-order or ready-to-ship pieces that are not listed separately.


No way, José!

All of our jewelry is nickel-free.

Some of our lighter cases DO contain nickel though, so stay away from those guys if you’re allergic!

Only the good stuff! 

925 genuine Sterling Silver for all TT jewelry. 


All of our Turquoise, and other stones* for that matter, are authentic, and range from naturally treated to stabilized. 

You’ll find mostly Arizonian Kingman Turquoise and Sleeping Beauty around here (both sourced within the USA), as well as some Campitos and Agave Green from Sonora, Mexico! 

*The only exception to this is the occasional faux opal piece and we make sure it’s clearly stated!

Stabilization is a method where an epoxy or resin is soaked or injected into a rough stone to make it more durable and workable. The process makes the stone smoother, stronger, and more resistant against scratching and color change. 

Turquoise ranks between a 5 and 6 on the Mohs scale of hardness, meaning it’s quite a softie as far as stones go! For this reason, stabilised Turquoise is most widely used in fashion jewelry as a way to minimise chipped stones, and repairs.

All of our items are handmade and shipped from Chaco Canyon Trading Co HQ, New Mexico, USA.

All items are wrapped, packed and posted usually just a few feet (or miles) away from where they’ve been skillfully crafted on the bench. 


We ship worldwide! Oh yeaaaa!

Our production and shipping times are split into two categories:




Please allow us 4-8 weeks for all Made to Order items to be handcrafted and sent your way!



Please allow up to 2 weeks for your item/s to be posted, 3 weeks if stuff gets crazzyyy!!
i.e. During our yearly Christmas Sale.



We will ship your items together upon completion of the last MTO item unless specifically requested! You can do this in the notes section at checkout.


Once your order is ready to rock it will be posted via USPS. At that time you’ll get an email with your tracking number.

Please expect around 3 working days for delivery within the US, and stay tuned for shipping updates at the USPS site.


Your order will be shipped via USPS or UPS and be trackable throughout the entire length of its journey! We will email you when the order has shipped, and from there it’ll usually take around 1-2 weeks for delivery.

For our up-to-date production times, please click here!

We charge a flat rate of $7 for all USA orders.

Overseas orders will be given a flat-rate shipping fee at checkout. Rates start at $20 and don’t go much higher!

You will get an email notification with tracking once your order is on its way, delivered to the email address we have on file!

If you are having issues finding our emails, make sure to check your junk folders - and mark us as ‘not spam’ so we can stay in touch! 


All order confirmation emails will be sent from

Boooo, we hate that :(


This happens with all couriers from time to time. But don't worry, we got choo!


If you haven't seen any updates on the courier's tracking page for your parcel in over a week, or the tracking states that your parcel has been delivered and you haven’t actually received it, then it could be lost in transit or misdelivered. Unfortunately, you will need to lodge an inquiry with USPS directly as we are unable to do it on your behalf. You can fill out the Help Request Form here (link).


If you haven’t heard back from USPS within 7 days, please let us know and we will follow up with them to push the process along as quickly as possible. 


Once the claim has gone through with USPS, we can resolve the situation from our end (reshipping your order / credit / refund). 


Please note that USPS have imposed a strict protocol that we need to adhere to before we can resolve your issue. USPS can take up to 8 weeks to close a claim so we really do appreciate your patience in these situations.

We accept PayPal, all major credit cards, Apple Pay, Google Pay and Sezzle.

Sure can!

Please select SEZZLE at checkout and sign up for an account to process your order.

Sezzle allows you to break up your order in 4 smaller payments without costing you a cent extra OR causing extra delay on your order!

As soon as your first payment comes through on the day of ordering, you order will be processed as usual.

Yessss! Finallllyyy!

The perfect way to take care of a last minute gift for a loved one - they’re officially HERE!

Boooo!! But don’t worry, we’re here to help! 


Unfortunately, we’ve received reports that some of the smaller bank, union and military issued cards have been flagging payments on our site. If this sounds like you, and you’ve received an error message while trying to pay for your TT goods, then we’d suggest you try to process your payments using either Paypal or Sezzle. 


Both of these secure payment options will still allow you to use your intended credit or debit card, with the addition that they’ll allow you to do so without encountering the same problems that can occur when checking out directly through our site. 


If by chance you don't have an account with either of these guys (and don’t intend to), feel free to use the ‘guest checkout’ option on PayPal which is quick & easy, and won’t require you to set up an account. 


If by some chance your payment still doesn’t work, please feel free to contact us at with a screenshot of your order (including your shipping details) and we will send you our VENMO account details, or organise payment over the phone.

★ After Care ★

All precious metals will eventually tarnish with wear, even sterling silver. 

To help with this, we send all our orders with a courtesy polishing cloth and we’ve made a detailed care guide here!

Turquoise is a big ol’ softy and needs a lil extra lovin’!

For the detailed answer on how to care for your TT jewels, please CLICK HERE!

Otherwise, here’s the key takeaways:

  • Avoid all contact with water. 
  • Avoid harsh chemicals, body lotions, perfumes. 
  • Store in the box provided when not wearing.
  • Take off during exercise to avoid perspiration.

AND be mindful to take them off when they’ll be most prone to being knocked!

I repeat: Turquoise is a big ol’ softy! Treat with care!

For the detailed answer, click here!

In a nutshell, though:

  • Tarnishing/ upkeep: Polish gently when needed with the polishing cloth provided. Avoid cleaning the stone.
  • To clean the stone: Use a damp soft cloth to clean, and then pat dry. If you need more than this, use a small amount of gentle soap. Pat dry. 
  • To clean the silver: use a gentle, professional silver cleaner and do not not touch the stone. NEVER submerge your turquoise jewels in water or silver cleaner.


 Don’t have a jewelry cleaner handy? 

We feel ya! 

Mix a small amount of dishwashing liquid with lukewarm water instead, and apply to the silver ONLY with a qtip or soft bristle toothbrush. Move in a circular motion. Pat dry and polish the silver using the polishing cloth provided! You can also use toothpaste, but again, make sure to avoid touching the stone!

She’ll be sparkly new in no time!

In several thousands of orders, we can count our customer complaints for this on one hand!

So although it’s possible, it’s very unlikely!

If your finger turns black or green, there’s no need to worry!

This discoloration isn’t dangerous, or unusual, but instead, it’s a visible sign of a chemical reaction most commonly due to exposure to moisture on your skin. It is also not an indicator that the metal is not sterling silver, and in fact all metals from alloys to yellow gold can cause these types of reactions.

The best way to avoid this is to take your jewels off in water, ie: swimming, doing the dishes, showering etc, avoid perfumes or moisturisers, avoid wearing your jewelry in humid weather and when exercising.

If this happens to a TT piece you have bought, we suggest you clean it down using the care tips here, try again for another wear and if you still get the same reaction, simply contact us and we will help you choose a replacement piece!

We will happily exchange any unworn, non-customized items for store credit within 30 days of your order being received. Please note that change of mind returns incur a small $5 restocking fee which will be deducted from your store credit amount. 

Customers will be responsible for all shipping charges and dates will be measured as according to your USPS delivery receipt.

Please go through our easy returns centre here! 

Sorry, we do not accept returns on custom orders or sale items. 

Sure thang! 

We will exchange any chain you’ve received for free within 7 days of receiving your order. You will need to cover postage fees.

With this in mind, it may be better to purchase a new replacement chain here!

Oh bummer! But don't worry, we've got you covered! 

Get in touch with us via the returns centre to kick off the process. There will likely be a small fee involved to either physically remake the ring (MTO), or restock RTS rings for a swap. 

Shipping costs will be on the buyer for any resizing / swap-over requests. Please see our size chart here and get in touch with any queries you may have xx

Sorry, we do not offer refunds. 

Sure do!



All our pieces come with a minimum free 30-day repair warranty for normal wear and tear.



All our watches + items over $300 come with a 365 day repair warranty!

Warranty postage expenses will be covered by us. Please read our warranties page here!

You bet!


FREE + all postage costs are on us!



Simple repairs will be charged at $15 for reworking fee + postage costs are on you!

More extensive repairs will be charged on labour + materials only! 

Please read our full Warranty conditions here!

★ Team Turquoise ★

We don’t currently have a brand ambassador program but we’re looking into it! 

Watch this space!

If you would like to feature some TT jewels in your shoots and you feel you match our aesthetic, get in touch at:

We’d totally love to make some magic with you! 

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